Community Manager

Principle Objective of Position

The Community Manager (PM) is responsible for the overall management of a multifamily apartment community. Responsibilities include marketing, budgeting, financial management, oversight of the physical plant and supervision of staff. The PM will ensure the property meets or exceeds its financial performance targets and ownership objectives. Financial performance and attainment of ownership objectives will be achieved by ensuring that:

• Revenues are maximized
• Expenses are carefully monitored and controlled
• Staffing levels are appropriate
• Employees are properly trained
• Resident satisfaction is a continual focus
• The property is maintenance to the highest standards with a continual focus on asset preservation and enhancement
• Regulatory compliance and adherence to all legal requirements is reinforced

• Minimum of a high school diploma with a college degree preferred
• Valid driver’s license with reliable private transportation
• Minimum of two years of progressively responsible experience in property management of at least 200 units with demonstrated ability to deliver financial results
• Experience in budgeting, revenue enhancement and expense control
• Strong track record of successful personnel management – including hiring, training, and staff development
• Ability to organize and prioritize tasks
• Excellent oral and written communication skills
• Excellent organizational and time management skills
• Strong interpersonal and consensus-building skills
• Excellent training skills
• Excellent computer skills, with emphasis on Microsoft Office Suite – Word, Excel
• Experience with Yardi Voyager preferred
• Ability to operate basic office equipment
• Ability to lift at least 20 pounds
• Ability to work weekends, on-call, holidays, and evenings as needed

• Prepares and submits annual budget for review
• Ensures that property budget is monitored closely to meet or exceed budgeted NOI
• Develops and implements systems to maximize property revenue and to control operating expenses
• Reviews property financial performance continually and prepares monthly variance report to budget
• Participates in the preparation of financial and ownership reports as directed
• Ensures that all rents and fees are collected on time and deposited
• Initiates appropriate collection and legal actions for accounts receivable
• Initiates all purchases within approved spending limits and budget requirements
• Monitors purchasing and expense control through the periodic approval of invoices and review of property general ledgers
• Oversees and monitors bid processes for all contract work and looks for efficiencies and economies of scale
• Works collaboratively with other RPMs to compare "best practices” and expenses per unit on other properties
• Ensures that paperwork or reimbursements from property Reserve for Replacement accounts is processed in a timely fashion to maximize financial strain to company and the properties
• Identifies/implements ancillary income sources to increase property revenues

• Develops and implements an annual marketing plan to maximize occupancy
• Updates market information and rental comparison surveys at least quarterly
• Recommends appropriate adjustments to rent levels and/or rental concessions in response to occupancy levels and changes in the marketplace
• Develops and implements resident retention strategies, including an aggressive lease renewal program
• Ensures that resident satisfaction is a continual focus
• Approves all rental applications
• Ensures that residents are following all provisions of their leases
• Inspects vacant apartments for market readiness and ensures that an ample inventory of market ready units is always available

• Conducts regular exterior and interior inspections
• Supervises the property maintenance functions including scheduling, purchasing, service response, and turnover procedures
• Establishes and monitors system for following up with residents on completed service requests
• Supervises the completion of budgeted, scheduled capital improvement projects
• Ensures move-in and move-out inspections are completed
• Monitors the completion of periodic preventative maintenance procedures
• Report…