General Manager

Overview

Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are committed to WOW Every Customer and Be the Best.

We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have opportunities for you to grow with us. Gerber Collision & Glass is an equal opportunity employer that welcomes applicants from all backgrounds.

The General Manager’s primary responsibility is to provide an exceptional customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI and insurance metrics are met. They coach and empower team members to achieve success in their roles and promote the highest quality standards of professionalism in serving customers.

General Managers lead by example at all times.

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly reviews.
• Monitor and maintain all accounts payable and accounts receivable related to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor maintenance for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily according to established procedures.
• Conduct daily production meetings to confirm throughput and delivery dates.
• Manage estimates to ensure labor mix is within established standards and manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
• Attend training and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

• Post-secondary education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

• Attention to detail and a high degree of accuracy.
• Ability to deliver a positive client experience consistently.
• Clear verbal and written communication.
• Ability to motivate others using effective coaching and management skills.

Please note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made for individuals with disabilities.

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer-paid Short-Term Disability & Life Insurance
• Voluntary Life Insurance
• Continuing Education Opportunities
• Free safety glasses annually
• Annual Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.

$50,000 - $100,000 Depending on Experience

• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Motor Vehicle Manufacturing

Location references and time-stamped postings found in the original text were removed to focus on current role details.