ERP Operations Supervisor IV

Description

Governors State University is seeking to hire an ERP Operations Supervisor IV to provide leadership and oversight of all Enterprise Resource Planning  (ERP) operations. The position maintains the enterprise information systems that support the university'sadministrative functions. The position also includes leadership responsibilities in key technology projects related to ERP andthird-party enterprise applications.

• Supervises staff, provides coaching and guidance, and overseas work assignments. Manages ERP access and permissions. Ensures timely processing of access requests, changes, and removals by following established procedures.
• Manages ERP software update processing, including compliance with change control, separation of
• duties, testing, and installation. Manages timesheets and performance evaluations, ensuring Human Resources guidelines are followed.
• Provides technical and functional leadership on installing,configuring, maintaining, and developing all ERP functions andmodules. Represents ITS in ERP-related initiatives, committees, and efforts.
• Coordinates training and documentation efforts for allERP-related operations.
• Oversees module support assignments to other analysts. Provides mentoring and training to analysts as needed.
• Provides leadership to major projects, directs staff, and assigns work to meet goals. Supervises staff assignments and provides necessary support.
• Ensure effective communications with all stakeholders, clients,and staff, including holding regular meetings and creating presentations related to assigned work.
• Monitors and manages ticket assignments and workloads.

• Project planning, management, and implementation, including defining scope, budget, and testing plans. Works with stakeholders and sponsors to implement key projects or to act as the lead technical project manager. Defines and prioritizes tasks needed to complete projects.
• Technical and functional project management responsibilities,including creating documentation, designing, managing testing processes for changes, and directing the projects according to the established plan.

• Responsible for supporting Admissions, Students, Financial Aid,and Accounts Receivable ERP system modules utilizing the Ellucian Colleague application suite.
• Utilizes Envision/Uni Basic programming language and other technologies required to modify, customize, correct, or adjust
  
  Colleague processes to meet institutional needs.
• Develop interfaces, customizations, and integrations withthird-party applications to send/receive data and for automation.
• Utilizes reporting tools to create ad-hoc reports from the Ellucian Colleague data. Install software updates to the ERPsystem

• Provides technical administration and management of third-party software, including the emergency
• alert system, the continuing education CRM, the Admissions and Advancement CRMs, the e-commerce provider for credit and ACHtransactions, and the financial reporting system.
• Consistently working with third-party vendors regarding upgrades and maintenance to systems.
• Works with staff to determine resources needed to accomplish tasks and resolve any issues.
• Ongoing support, monitoring, and maintenance of Test and Production environments.
• Mentoring, training, and supporting ITS team members onthird-party software.

Salary Range: $98,436.00 - $ .

Full-time, on-campus position

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off,retirement and investment options, and tuition waivers. Visit: https://(Use the "Apply for this Job" box below)./

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