Branch Manager

As the Loves Park Branch Manager
, you will oversee our Loves Park and Mount Morris branches, with a total of 8 direct reports. This is a wonderful opportunity for an experienced banking professional that is forward-thinking, collaborative, has a successful business development track record, good sales acumen, and a passion for employee development, coaching, and team engagement.

• Manage branch profitability performance including financial key performance indicators, market share & competition analysis, and contribution margins of the branches for income.
• Ensure exceptional member experience levels for overall satisfaction with the branches contributing to the organizational Net Promoter Score (NPS).
• Oversee operational efficiencies for cash controls, accuracy in transactions, and physical security & safety.
• Develop and implement ongoing sales campaigns, combining with marketing efforts and other departments, such as wealth management advisors and lending sales.
• Assess and implement strategies from member survey results; you'll consistently identify ways to improve member experience and decrease barriers.
• Utilize reports to assess metrics and make necessary improvements for results; you'll ensure your team understands the goals and results.
• Meet with team to review sales and service performance standards; you'll coach on performance as appropriate.
• Ensure applicable compliance and regulatory guidelines are being followed.
• Monitor and ensure coaching is occurring for quality control and audit findings; you'll implement mitigating steps to avoid future issues.
• Serve as management lead for member escalations for the branch.
• Ensure policies and procedures are accurate and being followed.
• Provide clear communications to team for appropriate organizational, department and team information, to include marketing campaigns and human resources changes.
• Evaluate staffing levels, while assessing the budget and member needs. Assist in the assessment of technology adoption and other self-capabilities for members.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. You'll actively participate in human resources related activities including recruiting, performance management, employee relations, and problem resolution decisions.

• H.S. Diploma or Equivalency is required.
• 5 to 8 years of experience in business management, customer service, retail
• 2+ years being in financial services
• 2+ years of people management experience
• Successful with team development, coaching, leadership, communication and management skills, with a true passion for service.
• Ability to drive between branches for coverage and oversight.
• Flexibility to work full time (40-45 hrs/week) and manage the branch to open, close, and operate according to these hours:
• Mon–Friday 8:00 am-6:00 pm
• Keys to success include having a service-oriented mindset (you go above and beyond to meet member needs), being a consultant (you offer expert advice and tailored solutions that keep members coming back for more), take accountability very seriously (you will treat the branch as your own business, taking pride in every success and learning from every setback), being an advocate (you’ll embody CCU’s values and mission, ensuring the branch not only meets but exceeds its goals).

The annual salary range for this role is $67,980 to $108,768. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill…