Manager II, Operations

Job :  |  Services LLC

Are you a results-driven leader who thrives in a fast-paced environment where safety, people, and operational performance intersect? Amazon is looking for a Manager II, Operations to lead a team within our fulfillment network. In this role, you will own the end-to-end performance of your area, driving productivity, quality, and efficiency while building a culture where every associate feels valued and empowered to do their best work.

You will balance strategic thinking with hands‑on problem solving, using data to make real‑time decisions that keep operations running smoothly and safely. If you are someone who is energized by coaching others, improving processes, and delivering meaningful results at scale, this is the opportunity for you.

• Lead and develop a team of frontline leaders and associates, creating development plans, delivering structured feedback, and building a pipeline of talent ready for increased responsibility.
• Own safety performance for your area by modeling protocols, conducting regular gemba walks, analyzing safety metrics, and making real‑time decisions that prioritize associate well‑being over production targets.
• Drive operational excellence by monitoring key performance indicators, identifying systemic issues, and implementing data-driven process improvements that align with site-level goals.
• Manage shift operations through your frontline leadership team, establishing clear roles, consistent processes, and effective performance‑tracking systems that enable results at scale.
• Collaborate cross‑functionally with support partners in safety, human resources, and learning to balance department needs, share insights, and support site‑wide initiatives.

Your day begins with a review of overnight safety and performance metrics, followed by a pre‑shift stand‑up where you align your frontline leaders on priorities and address any emerging issues. From there, you spend time on the floor observing workflows, coaching associates, and identifying opportunities to improve quality or throughput. You connect with cross‑functional partners to resolve staffing or equipment challenges, then close out the shift by reviewing results and preparing a handoff for the incoming team.

Our fulfillment operations team is at the heart of Amazon's promise to customers. We move millions of items every day, and we do it by investing in the people and processes that make it possible. Our team values collaboration, continuous improvement, and creating an inclusive environment where every voice matters. We are focused on building the next generation of operational leaders and developing smarter, safer ways to deliver for customers around the world.

If you want to lead where it counts, this is the place to do it.

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact…