Branch Lead - Havana

Function

Description:

The branch lead supports the Branch Manager with operational procedures and assists with operational duties, including audits. Supports branch sales and service goals by training and developing branch staff. Provides on the spot coaching to staff relevant to member referrals, sales and operational integrity. Resolves escalated issues and keeps the Branch Manager informed. Assumes managerial duties in the absence of the Branch Manager.

Reports to: Branch Manager

Supervisory or Managerial Responsibility: None

Contacts: Credit Union members, merchants, vendors, other financial institutions, miscellaneous Bellco departments and employees.

Education: High school graduate or equivalent work experience is preferred

Work Experience:

• Prefer two plus years teller / operations experience.
• One year sales and customer service, preferably in financial services

Special Training, Certification or Licensure: None

Work Environment and Conditions: To meet the financial service needs of our members, position may necessitate changes in hours or location.

Essential Responsibilities:

• Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
• Effectively oversees operations of the branch, including accountability for audit scores. Ensures compliance with Operational Procedure Manuals. Ensures monthly branch audits are completed accurately and in a timely manner. Produces daily, weekly and monthly audit reports.
• Makes decisions around teller out of balances, emergency cash box release, and provides after hours support to managers within the branch network to troubleshoot balancing issues.
• Serves as a back-up to the Branch Manager including but not limited to: morning huddles, setting daily individual and branch production goals, participating in morning sales calls, actively supporting and engaging branch personnel, and supporting staff in reaching goals.
• Handles member issues/complaints and provides solutions.
• Routinely handles digital (phone and virtual) appointments, including the allocation of digital appointments to employees to ensure appointments start on time.
• Identifies areas of opportunity to increase branch efficiency. Conducts ongoing analysis of branch activities, workflow and operations with a specific strategy devised towards meeting corporate goals.
• Regulates areas of compliance risk to the credit union including but not limited to, MIP errors, SARs, CTRs and identifies discrepancies with BSA policies.
• Monitors cash flow and volume in the branch to meet member needs and mitigates liquidity risk while staying within predetermined cash limits.
• Makes new account opening decisions beyond the authority of the frontline staff by reading and interpreting CBRs and/or IDV results determining potential risk for monetary loss and fraudulent activity.
• Maintains knowledge and conducts training of opening and closing procedures to maintain a secure and safe working environment.
• Inspects frontline transactions to ensure accuracy and proper holds are being placed to mitigate fraud and potential loss.
• Maintains thorough knowledge of lending process, Security and Fraud procedures, and functions of all automated equipment. Serves as a branch-wide source of knowledge on credit union operating procedures to provide necessary support to branch staff.
• Tracks and reports sales and operational productivity.
• Performs other related duties as assigned by management.

Skills: Loan experience preferred, Strong operational skills, Willingness and ability to sell products and services, coach others to do so, Clear communication, both verbal and written, Ability to work independently without supervision, can…