General Manager – Tow Truck & Equipment Operations

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Reg Full Time Rockdale, IL, US

Salary Range: $ To $ Annually

Worldwide Equipment Sales (WWE), part of Pritchard Companies, is seeking an experienced General Manager to lead our Rockdale, Illinois operation.

This is a hands-on leadership role for someone who takes ownership, develops strong teams, builds customer relationships, and understands how to balance day-to-day execution with long-term business growth.

The General Manager will oversee the overall performance of the Rockdale location, including sales, customer experience, employees, operations, and financial performance
. We’re looking for a leader who is visible in the business, makes sound decisions, holds people accountable, and is willing to jump in wherever needed to keep the operation moving forward.

• Oversee the overall day-to-day operation of the Rockdale location
• Establish location goals, priorities, and performance expectations
• Maintain a visible, hands-on presence throughout the business
• Identify operational challenges and take action to improve processes, service, and efficiency
• Ensure teams understand business priorities and expectations
• Develop sales goals, forecasts, and strategies to support business growth
• Review sales activity and actively pursue new business opportunities
• Participate directly in the sales process when needed
• Build and maintain strong relationships with customers, vendors, and business partners
• Support vehicle and equipment sales and trade-in evaluations as appropriate

• Lead, coach, motivate, and develop managers and employees
• Establish clear expectations and reinforce accountability
• Provide timely coaching, feedback, and recognition
• Partner with People Operations on recruiting, onboarding, employee development, and performance management
• Create a positive, professional, and results-driven work environment

• Monitor operating results, expenses, resources, and overall profitability
• Identify opportunities to strengthen business performance
• Review and approve location-level transactions within established authority
• Balance customer needs, operational priorities, and business results
• Take ownership of issues and drive them through resolution

• Ensure the location operates in accordance with company policies and procedures
• Maintain compliance with applicable federal, state, and local requirements
• Promote safe and ethical business practices
• Drive continuous improvement in customer experience, teamwork, communication, and operational execution

• 5+ years of progressive management or operational leadership experience
• Experience leading employees, setting expectations, and managing performance
• Strong communication and relationship-building skills
• Proven ability to prioritize, solve problems, and follow through
• Strong business judgment and results-oriented mindset
• Working knowledge of Microsoft Office and ability to learn business systems
• High school diploma or equivalent

• Experience in tow truck, commercial vehicle, heavy equipment, dealership, or related sales and operations
• Experience leading multiple departments or functions
• Experience with sales forecasting, operational performance, and financial oversight
• Experience with vehicle or equipment sales and trade-in appraisal
• Bachelor’s degree in Business Administration, Management, or a related field

You’ll be successful in this role if…