Retail Store Supervisor

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the industry, our teams are focused on supporting the needs of colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEED™ initiative ensures that our company reflects the communities we serve, providing equal opportunity for all to work in and own businesses in cannabis.

We aim to revolutionize and lead the nation’s cannabis industry with a focus on quality, consistency, and integrity.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Operations are built on integrity, professionalism, and a commitment to the clinical efficacy of cannabis.

The Sunnyside Retail Store Supervisor will support day‑to‑day operations of the dispensary in accordance with state law and company standards. This position directs staff workflow, performs opening and closing procedures, manages customer escalations, reinforces team culture, and acts as an ambassador for the company’s mission to normalize, professionalize, and revolutionize cannabis.

• Experience leading a team of hourly members; onboard, train, coach, and provide feedback.
• Knowledge of retail fundamentals, inventory management, opening/closing procedures, and sales goal achievement.
• Advanced decision‑making, active listening, and problem‑solving skills.
• In‑depth cannabis product knowledge and industry compliance standards.
• Ability to manage a dynamic role combining teamwork, technical skills, and customer service.

• Perform opening and closing procedures, register preparation, inventory reconciliation, and reporting.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, coaching on selling and cross‑selling techniques.
• Address employee questions and concerns; communicate resource needs to management.
• Provide real‑time coaching and feedback; document and escale employee relations issues.
• Create morning rosters, break sheets, and delegate daily responsibilities.
• Ensure compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex product questions.
• Investigate and resolve cash, POS, or product discrepancies.
• Troubleshoot technical issues with POS systems.
• Verify inventory counts and cash deposit totals; reconcile discrepancies.
• Maintain inventory of marketing assets such as fliers, merchandise, and promotional materials.
• Maintain a clean and safe environment; must be able to lift up to 50 pounds (100 pounds with assistance) and stand or walk for extended periods.

• High School Diploma or equivalent.
• 3–5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Strong ability to learn and apply technical and product information in a consultative manner.
• Excellent communication, interpersonal and persuasive skills.

Cresco Labs offers a robust benefits package for eligible employees, including medical, dental, and vision insurance; a 401(k) match program; FSA/HSA options; LTD/STD coverage; life insurance and AD&D; paid holidays; paid time off; and discretionary bonuses. Participants may also receive stock options and an employee discount program. Eligibility for permanent positions may vary by full‑time or part‑time status and location.

$22.75 – $23.25 USD per hour

• Must be 21 years of age or older.
• Must comply with all legal and company regulations for working in the cannabis industry.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.