Bicycle Technician​/Advisor

Overview

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike. You’ll also be among the first to work with brand new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value hospitality and communication skills as priorities over prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll contribute:

• Troubleshoot repairs and service a variety of bikes on the spot
• Install accessories selected by customers for their bikes
• Handle brand new model introductions before they reach the sales floor
• Build and maintain relationships with customers to keep their gear running smoothly

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Impressive attention to detail and a love for tinkering until you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• Familiarity with basic computers and ability to learn POS software
• A desire to continually learn proper service methods and new technologies
• Ability to manage and build relationships in a close working environment
• Be happy and willing to help

An independently owned bicycle retailer in business 32 years

Our employees enjoy a work culture that promotes cycling and fun.

Trek Bicycle Downers Grove benefits include available heath insurance and 401k if you meet the full time criteria.

Employees can also take advantage of casual dress code, free parking, employee discounts, air conditioned stores, employee lockers and shower, use of related tools, clean environment, flexible scheduling. Early mornings off to ride your bike or sleep in.

Have you attended any bicycle specific courses, and if so, which and when?

What is your availability? (days & times)