Field Technical Service Specialist - Illinois Monee, Illinois - Hybrid

Field Technical Service Specialist - Illinois Midwest Regional Field Service Specialist–Monee, IL–Hybrid
1) Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.

- Global Innovation:
Pioneering innovative technologies and eco-friendly manufacturing practices.

- Career Growth:
Opportunities for internal mobility, leadership development, and continued learning.

- Employee-Focused Benefits:
Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.

- Inclusive Culture:
Committed to diversity, teamwork, and sustainability.

Position:
Midwest Regional Field Service Specialist

Location:

Monee, IL

Reports to:

Manager, Technical Services Team

Overview:
Hankook’s Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook’s customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook’s own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties.

This position is based out of Hankook’s warehouse in Monee, IL.

• Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest.
• Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquiries and evaluate returned tires.
• Must be willing to travel 50% of the time to customer locations.
• Research and resolve customer complaints and issues.
• Have knowledge of competitor products and tire industry regulations.
• Any other duties assigned by management.

• At least 4 years of relevant experience in the Tire/Automotive industries.
• Strong oral and written communication ability.
• Customer service experience preferred.
• Must have a valid driver's license and personal vehicle for travel.
• Intermediate to advanced Microsoft Office capabilities.
• Must be able to work out of the Monee, IL warehouse 50% of the time.