Agronomy Customer Support Advisor

We’re looking for highly motivated and experienced people to join our growing team. You’ll find a collaborative learning environment where everyone works together to deliver winning results. We reward dedication, hard work and innovation. Our team actively supports a healthy work-life balance.

• Health Savings Account (HSA) With $1,000 Yearly Contributions From SSI
• $25,000 Employer-Paid Life Insurance
• Fully Covered Short- and Long-term Disability
• 401(k) – Traditional or Roth, Up to 4% Match
• PTO Accrual Levels Dependent on Years of Service, 8 Paid Holidays, 1 Paid Wellness Day
• Volunteer, Wellness Events and Other Employee Fun Supplied by Our Committees
• Employee Assistance Program Assists Employees and Dependents With Virtually Any Life Event

Position:Agronomy Customer Support Advisor

Location: Shelbyville, IL

Job :187

# of Openings:1

Our Agvanceplatform helps co-ops, independent retailers, and distributors run their agronomy operations — and our Agronomy Customer Support team keeps them running. This role blends deep agronomy knowledge with technology, customer engagement, product collaboration, and training. If you have an ag background and thrive in a team that works hard and looks out for each other, we want to hear from you.

• Serve as the primary point of contact for ag retail companies using
  
  Agvanceagronomy features — answering questions, diagnosing issues, and delivering solutions
• Collaborate with our development team — documenting feature requests, reporting bugs, and translating customer feedback into actionable product improvements
• Conduct discovery conversations with customers toidentifyunmet needs, workflow inefficiencies, and new tool or feature opportunities
• Lead or support customer implementations of Agvanceagronomy modules, including configuration, data setup, and go-live
• Conduct business process reviews with new and existing customers
• Delivertrainingsto retail company staff on Agvanceagronomy features and best practices
• Represent SSI at trade shows and industry events as an agronomy subject-matter expert
• Assistsales team with prospect engagements and on-site demos as experience grows
• Research industry trends and emerging agronomy practices to help SSI stay ahead of what ag retailers need next
• All other duties as assigned

• Degree in Agronomy, Crop Science, Agriculture Business, or a closely related field — OR equivalent hands-on experience in ag retail operations
• Working knowledge of retail agronomy operations, including fertilizer, crop protection, seed, and/or custom application services
• Strong verbal and written communication skills — able to explain complex agronomy and software concepts clearly to a wide range of audiences
• Organized and detail-oriented, with the ability to manage multiple priorities simultaneously
• Customer-first attitude with a commitment to delivering accurate, thorough, andtimelyresponses
• Experience with Agvanceor similar ag retail management software preferred
• Prior customer support, training, or ag retail sales experience preferred
• CCA credential or agronomist certification a plus, but not required
• Willingness to travel periodically for trade shows, customer sites, and team events

• Extended periods sitting at a desk while working on a computer and phone.
• Occasional long hours standing or walking when attending conferences, trade shows, or customer events.