Service Business Development Representative

Description

Join Elmhurst Ford and become part of our high-performing Service Business Development Representative. This is more than a call center role. This is an opportunity to be part of a results-driven team that directly impacts the growth and success of our service department.

We are seeking motivated, customer-focused individuals who are ready to build relationships, drive appointment volume, and play a key role in delivering an exceptional service experience. If you thrive in a fast-paced environment, enjoy working with people, and are motivated by performance, this is the opportunity for you.

This is a paid position offering hands-on experience, structured training, and clear paths for advancement within our dealership. At Elmhurst Ford, we invest in our employees and promote from within, providing real opportunities for long-term career growth.

• Handle inbound and outbound customer calls, emails, and online inquiries
• Schedule, confirm, and follow up on service appointments
• Engage with customers to understand needs and promote service offerings
• Follow up on declined services and missed opportunities
• Maintain accurate customer records within CRM systems
• Partner with service advisors and internal teams to support customer retention
• Meet and exceed daily, weekly, and monthly performance goals

• Previous customer service, BDC, or call center experience preferred
• Strong communication skills with a customer-first approach
• Organized with the ability to manage multiple tasks and follow-ups
• Comfortable working with CRM systems and technology
• Goal-oriented with the ability to perform in a fast-paced environment

Competitive hourly pay Performance-based bonus opportunities tied to appointments and service results

• 401(k)
• Health, dental, and vision insurance
• Life insurance
• Paid time off

In person – Elmhurst, IL

We are building a culture centered on accountability, performance, and growth. This is an opportunity to join a dealership that values its people, invests in development, and provides clear paths for advancement.