Lead Installer; HVAC

Job Description

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make home ownership enjoyable for all.

Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems.

We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable.

SUPERs get it done. We sweat home ownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and / or harassment.

The Lead Installer is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to assigned job site on time, and perform work to the company’s quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified.

This individual will always be responsible to work and drive safely at all times in maintenance of residential HVAC equipment.

While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. This individual will be expected to participate in an on-call schedule. All technicians will promote warranty products to Oncourse Home Solutions customers.

• Continuously provide the customer with the highest levels of customer service.
• Understands and complies with all safety policies including calibrating gas sensing tool every month.
• Able to install most furnaces, condensers, humidifiers and accessories with no assistance.
• Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.
• Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his / her work.
• Must be able to install sheet metal duct systems, connect gas lines, cut and…