Program Supervisor

Management Job Description

Effective Date: March 1, 2024

Job Title: Program Supervisor

Exempt/Non-exempt: EXEMPT

Immediate Supervisor: Program Manager

Salary Range: $69,472 - $74,472

Benefits:  to view LCFS’ Full-Time Employee Benefits.

• Primarily responsible for leading a team of direct service child welfare professionals in partnering with children, parents, and community providers to assess, plan, evaluate, and make linkages for in-home stabilization, prevention, safety, permanency, and well-being outcomes.
• Train program staff in their role, ensuring the development of a skilled and dedicated team.
• Facilitates regular team meetings to discuss case progress, share information, address challenges, and promote teamwork and collaboration among staff members.
• Implementation and referral of individualized and targeted services for youth and families, such as counseling, respite, mentoring, educational support, case management, crisis intervention, and continual liaison to services to meet the specialized needs of children/families.
• May work evenings, weekends, and occasional holidays. Willingness to travel through high-risk communities as needed.
• Complies with all requirements regarding utilization of the DCFS electronic record-keeping system (SACWIS). Prepares written service plans for each client as required by DCFS contract. Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant, regulatory, licensing, or accrediting bodies. Implements continuous quality improvement in all aspects of performance.
• Provides regular and effective supervision, mediation, problem resolution, oversight and crisis response to staff by effectively responding to workforce, parent, child, provider and other stakeholder concerns and demonstrating the ability to effectively manage crisis and difficult case situations.
• Reviews intake information of clients referred for services and determines if the referral will be accepted.
• Reviews all written documents generated by staff.
• Attends court hearings, case reviews, staffing, and meetings as needed.
• Reviews funding source policies and procedures and trains staff on the implementation of these procedures.
• Ensures that staff handle unusual incidents in a prompt and effective manner.
• Participates in various collateral and community groups to promote agency programs and to network with the community, creating community linkages and opportunities.
• Provides a welcoming and receptive environment in all contacts with clients, agency, staff and collateral contacts. Develops understanding and continuously develops self-awareness related to diversity, inclusion, and equity issues.
• Perform other duties as assigned.

• Ability to drive one’s own vehicle and transport children, youth, and adults as needed.
• In-depth knowledge of child welfare systems, regulations, and best practices.
• Strong case management skills, including assessments, service planning, and progress monitoring.
• Ability to advocate for children’s rights and best interests within the child welfare system.
• Excellent communication skills, both verbal and written, for effective interaction with families, children, professionals, and agencies.
• Ability to provide crisis intervention and support to children and families facing challenging circumstances.

Education and Experience: A Master’s degree in Social Work or a related Human Service field with a minimum of 2 years of experience in Child Welfare is required. Candidate must have CWEL certification. Management experience involving multiple staff, characterized by staff development and stability, is also required. The ability to plan, organize, and communicate effectively in a management capacity is essential.

Physical Demands and Other Requirements: To perform this job successfully, an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The…