Senior Final Mile Operations & Delivery Analyst

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This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$34.00/hr - $36.00/hr

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Job Title:

Senior Final Mile Operations & Delivery Analyst

About the Role:

We’re looking for a Senior Final Mile Operations & Delivery Analyst to lead the charge in optimizing our last-mile delivery performance. In this high-impact role, you’ll oversee the final leg of the supply chain — ensuring timely, efficient, and customer-focused deliveries. You’ll work cross-functionally with distribution centers, 3rd-party carriers, and internal stakeholders to improve delivery experience, reduce costs, and ensure consistent operational excellence.

If you're a strategic thinker who thrives on solving logistics challenges and improving service delivery through data, process, and leadership — this is your role.

What You’ll Do:

Oversee Delivery Operations:
Monitor and analyze KPIs like on-time delivery, cost per delivery, and customer satisfaction.

Drive Continuous Improvement:
Identify trends and implement process improvements using data and field audits.

Manage 3rd-Party Partners:
Serve as the main point of contact for escalations and performance issues with Final Mile Carriers.

Audit & Optimize Routes:
Participate in driver ride-alongs to assess compliance and recommend improvements.

Support Customer

Experience:

Collaborate with Customer Service and other teams to quickly resolve delivery issues.

Leverage Technology:
Use TMS, route optimization tools, and analytics to streamline last-mile delivery.

Control Costs:
Identify cost-saving opportunities without compromising service quality.

What You Bring:

Bachelor's degree in Logistics, Supply Chain, Business, or related field.

5+ years of logistics/transportation experience, with a strong focus on last-mile delivery.

Strong problem-solving and data analysis skills — Excel, dashboards, reporting.

Excellent communication and leadership skills to manage external vendors and internal stakeholders.

Experience with TMS, routing software, or telematics is a plus.

Top Skills We Value:

Final Mile Delivery Operations

Performance Management & Auditing

Vendor/Carrier Relationship Management

Customer-Centric Problem Solving

Logistics Analytics & KPI Reporting

Why Join Us?

This is a unique opportunity to own and improve a mission-critical part of the customer journey. You’ll have the freedom to innovate, collaborate, and lead initiatives that drive real business impact — all while working with a passionate team in a fast-paced environment.

Apply now and help shape the future of last-mile logistics.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Supply Chain, Customer Service, and Distribution
• Industries Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Retail

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