Logistics Analyst

This range is provided by EPITEC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$31.00/hr - $35.00/hr

Position:
Final Mile Delivery Senior Analyst

Location:

University Park, IL

Pay: $31-35/hr

Overview:
We are seeking a Final Mile Delivery Senior Analyst to join the team of our client in University Park, IL.

*** This role is a fully onsite position. Candidates must be onsite 5x a week. Ideal candidates will have 5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery.

Top

Skills:

Leadership/Team Management, Problem, Communication and Interpersonal skills, Customer Obsession

Education/

Experience:

1) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

2) 8+ years of applicable experience

Summary:

The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers.

Responsibilities:

• Delivery Operations Management:

o Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs.

o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times.

o Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency.

o Participate in frequent ride behinds to complete driver execution audits along with identify opportunities for improvement when on route.

o Validates that 3rd party partners are meeting or exceeding expected service level agreements.

o Acts as centralized escalation and day to day management point of contact for all 3rd party escalated issues.

o Creates consistency of service execution with peers across the network

o Analyze business trends on a daily, weekly, monthly basis.

o Validates that the open orders/work orders are being and updated by the 3rd Party providers in a timely fashion

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Supply Chain
• Industries Telecommunications

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401(k)

Vision insurance

Medical insurance

Disability insurance

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