Associate Specialist, Logistics

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $34,774- 43,468 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.

• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming driver and customer calls/emails, and take care of their needs
• Call and get updates from drivers/carriers and input accurate information into the dispatch system
  * Communicate any issues with customers/drivers
• Monitor and update all Active Run problems.

At a minimum, you'll need:

• Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
• Basic computer skills

• Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
• Experience dealing with high phone volume in a deadline-driven environment
• Strong driver and customer interaction experience
• Experience with Microsoft Office
• Excellent phone communication skills
• Knowledge of the transportation industry

• Competitive pay

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly:
  Earn up to 13 days PTO/ Salary:
  Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

• 401(k) retirement plan with up to 5% company match

• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, , accident, critical illness, hospital indemnity

• Employee Assistance Program (EAP)

• Tuition reimbursement, adoption assistance

• Tax-Advantaged Accounts:
  Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

• Health Reimbursement Arrangement

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.