Turf Equipment Operations Coordinator

Starting Hourly Pay: $25 - $29

The Turf Equipment Operations Coordinator provides support for service, parts, and warehouse functions throughcustomer service, sales and administrative support, equipment logistics, order fulfillment and inventory management. The ideal candidate possesses both mechanical aptitude and administrative competence.

Essential Functions

• Respond to customer inquiries over the phone and via email
• Pull parts; pack and ship orders
• Manage onsite inventory and perform periodic inventory counts
• Assist service technicians with work order generation and billing
• Provide hands-on support with reel grinding, equiment setup, inspection and basic troubleshooting to ensure equipment is prepared for delivery, demonstration or customer use
• Coordinate equipment setup, repairs and deliveries
• Safely load, secure, and transport equipment to and from customers or between Turfwerks locations
• Keep records of pickup and deliveries and obtain necessary signatures and receipts
• Maintain trucks, trailers and related warehouse equipment in good condition
• Maintain required certifications in accordance with DOT, OSHA and company policies
• Perform pre-delivery inspection and equipment set-up

Qualifications

• Prior experience with service scheduling preferred
• Prior warehouse or parts experience preferred
• Mechanical aptitude and ability to learn operation, setup, parts and maintenance of turf equipment
• General knowledge of truck and trailer maintenance and safe practices
• Ability to accurately complete paperwork, shipping documents, repair orders, and delivery records
• Excellent interpersonal skills that translate to great customer service; able to communicate and negotiate with people at all levels
• Good organization and time management skills; able to prioritize workload in alignment with company goals
• Working knowledge of Microsoft 365 and the ability to learn, and become proficient in, shipping applications and industry-specific software
• Meet MVR and driver insurability requirements

Special Considerations

• In general, work occurs in a warehouse or shop setting during regular business hours, Monday - Friday; however, work outside normal hours may be required during peak seasons and to meet service or delivery deadlines.
• Day travel within Illinois and the Chicago metro is often required; overnight travel may be required in rare instances
• The demand of this position often requires a medium level of physical endurance. Work requires 50 lbs. of force occasionally and 5 - 45 lbs. frequently to lift and move objects
• Must be able to climb up and down from the truck and trailer
• To perform the requirements of this position, the employee must walk, stand, sit, bend, kneel, and crouch for extended periods.
• Feeling, handling and grasping is required to handle small parts and secure equipment for transport

Pay and Benefits

• Starting pay range $25 - $29 hourly
• Medical, Dental, Vision, FSA, Life, 401(k) with Matching Contribution, Paid Time Off, Paid Parental Leave, EAP, Supplemental Benefits, Boot Allowance