Client Warranty Accounts Coordinator

Exciting news! Due to growth, we’re expanding our workshop team and are looking for a Client Warranty Accounts Co-ordinator to support the smooth day-to-day operation of the workshop. This is a fantastic opportunity for an experienced administrator with warranty knowledge to play a key role in a fast-paced, professional environment.

• Location: Killingholme
• Position Type: Full-Time, Permanent
• Working Hours
  :
  Monday to Friday, Day Shift. 40 hour week.

About the Role:

As a Client Warranty Accounts Co-ordinator, you will be responsible for the accurate processing and management of warranty claims. You’ll ensure all claims and documentation comply with company procedures while maintaining high standards of accuracy and organisation.

Key Responsibilities:

• Monitor, prioritise, and manage all warranty claims, acting as the central liaison between customers, technicians, manufacturers, and internal teams to ensure claims are compliant, processed efficiently, and paid promptly.
• Accurately enter repair order, operational, and warranty codes into relevant systems and databases to support correct claim submission and audit compliance.
• Maintain and update the in-house warranty database, including the accurate posting of warranty credit notes.
• Collate, review, and reconcile warranty invoices on a weekly basis, identifying discrepancies and supporting accurate month-end reporting.
• Monitor the warranty database to control outstanding warranty debt.
• Produce month-end reports detailing all outstanding warranty invoices.
• Liaise with the Finance and Admin Manager regarding warranty over payments or underpayments and obtain authorisation prior to writing off any amounts on the ledger.
• Read and interpret technical documentation, warranty manuals, and procedures to ensure warranty claims are submitted in line with manufacturer standards.
• Liaise daily with technicians regarding warranty investigations, repairs, and claim validation, demonstrating an understanding of technical processes and warranty coding.
• Raise and manage technical and DIDI tickets across multiple manufacturer portals, ensuring timely progression and resolution.
• Order and manage parts required for warranty repairs, ensuring correct parts are authorised, sourced, and available to support timely vehicle processing.
• Create and submit pre-approval requests for high-value or specialist parts, ensuring appropriate authorisation and cost control.

About You:

• Previous warranty claims experience, ideally within the automotive industry.
• Proven to have excellent numeracy and literacy skills and attention to detail.
• PC literate with advanced knowledge of Microsoft office packages (Excel, Word & Outlook).

If this sounds like position for you, please apply below or email across a CV directly –

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.