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Customer Service Team Leader — Lead, Coach & Elevate Service
Job in
Immingham, Lincolnshire, DN40, England, UK
Listed on 2026-08-15
Listing for:
DFDS
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
DFDS is seeking a Customer Service Team Leader to oversee the day-to-day activities of our Customer Service Coordinators, ensuring customers receive the highest levels of service and supporting team development and engagement.
You will coach and motivate the team, delegate tasks, manage workloads, handle escalations, and produce KPI reports to ensure SLAs are consistently achieved in a fast-paced environment.
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