Transport Shift Manager

Company description:
GXO Logistics Supply Chain Inc.

Job description:

Are you a driven transport professional who thrives in a fast-paced environment and can inspire teams to deliver exceptional customer service every day? Can you confidently manage drivers, compliance, and operational performance while keeping a busy transport operation running safely and efficiently? If so, we have an exciting opportunity for you to join our team as a  Transport Shift Manager .
Join our GXO Phillips 66 Imminghamteam as a  Transport Shift Manager , where you'll lead from the front, motivate drivers, drive exceptional customer service, and ensure a safe, efficient operation around the clock. From managing resources and performance to solving challenges on the go, you'll play a key role in delivering for our customers and keeping the operation running at its very best.

This is a  permanent,  full-time opportunity based on site (South Killingholme DN403DL
). Contracted hours of 40 per week, with rotating shift pattern. This is 5 days of 7 rota, working 06:00 to 14:00, 14:00 to 22:00 and 22:00 to 06:00 (When your shifts fall on weekends, the shift pattern is 06:00 to 14:00).
Pay, benefits and more:
You'll be paid a salary of up to  £35,000 per annum  and 25 days annual leave (plus bank holidays). You'll have access to a company pension scheme, extensive wellbeing programmes and initiatives, and our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you're comfortable with. Plus, many other perks such as a variety of high street discounts, a cycle to work scheme and our continued focus on internal promotions, over 60% last year!
What you'll do on a typical day:
Working as part of a team manage and motivate the driver workforce to deliver outstanding service, achieve targets, and maintain operational excellence across your shift
Keep customers informed and satisfied by providing accurate ETAs and proactively communicating any delivery updates
Manage driver performance and wellbeing, including shift briefings, absence cover, return-to-work interviews, and day-to-day support
Drive compliance and operational control through effective management of tachographs, drivers' hours, working time regulations, and transport documentation
Champion a culture of safety and continuous improvement by promoting near-miss reporting, maintaining compliance, and supporting best practices across the operation
What you need to succeed at GXO:
A positive, can-do attitude with the ability to thrive in a fast-paced, ever-changing transport environment
Strong communication and relationship-building skills, enabling you to work effectively with customers, drivers, and senior stakeholders
A customer-first mindset, with the ability to understand customer needs and deliver exceptional service
Good Microsoft Office and Excel skills, alongside a self-motivated approach and a willingness to learn Previous logistics or Transport Management Systems experience is desirable but not essential, as full training can be provided
We engineer faster, smarter, leaner supply chains.