CRM Coordinator

Responsibilities

• Provide administrative and technical support for the Customer Relationship Management (CRM) platform (Salesforce/Target
  
  X) used across Enrollment Management & Marketing.
• Assist with data entry, reporting, system documentation, and user support to ensure the CRM operates efficiently and effectively.
• Work closely with Enrollment Systems Administrators to maintain data integrity, support end users, and enhance CRM-driven communication and processes that improve the student recruitment, enrollment and engagement experience.
• Perform data entry, import, and cleanup tasks to maintain accuracy and consistency within the CRM.
• Monitor and resolve basic data integrity issues, duplicates and system errors.
• Support configuration updates by performing routine testing, reviewing results, and reporting issues.
• Help maintain records of CRM system changes, workflows, and user permissions.
• Respond to user inquiries via email, tickets, or Teams; escalate complex issues within CRM Operations teams as needed.

• Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.
• Associate’s degree or equivalent combination of education and experience.
• Experience in administrative support, data entry, or technical systems preferred.
• Strong attention to detail and accuracy in data handling.
• Excellent communication, customer service and organizational skills.
• Ability to learn and apply new technologies and processes quickly.
• Experience working with databases, CRM tools or Microsoft Excel.
• Ability to work collaboratively as part of a technical and operational team.

• Bachelor’s degree in business, communications, or information systems.
• Experience with Salesforce, Target
  
  X, or similar CRM platforms.
• Prior experience in higher education, especially in admissions or enrollment services.

• Eligibility for employee benefits and perks is determined by employment status.