Customer Happiness Executive

Hamilton Aquatics is looking for an approachable, organised and proactive individual to serve as the first point of contact for all customer enquiries. In this vital front-facing role, you will provide prompt and accurate information about our programmes, ensuring every customer receives a positive and professional experience.

As a Customer Happiness Executive, you will manage phone, email and social media enquiries, support daily office coordination, and contribute to the smooth running of operations while upholding excellent service standards. If you thrive in a fast-paced environment, enjoy helping others, and have a keen eye for detail, we’d love to hear from you.

• Answer enquiry phone calls from the office phone and company mobile phone.
• Answer all enquiry via phone, email and I, Webchat, and social media platform from existing and potential customers.
• Record, report and elevate any complaints and follow up on action taken with relevant people.
• To organise or arrange local purchase order for office stationery including printer.
• To oversee the boardroom scheduling (training & coaching room) and to log when it is in use.
• To be responsible of signing out any equipment that may leave the office and to create adequate signing out / logging sheets.
• To ensure the reception area is kept presentable.
• Preparing communication request to parents when required.
• To represent Hamilton Aquatics at any event that is deemed necessary by the Senior Management.
• To complete any duty that is deemed necessary by the Senior Management to ensure the smooth running of Hamilton Aquatics.
• All other duties related to the role.

• Diploma or bachelor's degree in Business Administration, Customer Service, Communications or a related field.
• Certification in customer service or front desk operations.

• Minimum 2 years’ experience in a customer service, reception or front-of-house role.
• Experience working in a fast-paced, customer-facing environment.
• Background in educational, sports, or service-based industries is an advantage.
• Familiarity with CRM systems or online booking platforms is preferred.

• Excellent verbal and written communication skills in English (Arabic is a strong advantage).
• High level of emotional intelligence and a customer-focused mindset.
• Ability to manage enquiries across multiple channels (phone, email, social media, web chat).
• Strong organisational skills with attention to detail and time management.
• Calm and professional under pressure, especially when handling complaints or high-volume periods.
• Tech-savvy with strong computer literacy, including MS Office and digital tools.
• A positive, welcoming and solutions-oriented attitude.
• Ability to maintain confidentiality and professionalism at all times.
• Flexibility to support events or extended hours when required.

• A monthly salary ranging from AED 5,000 to AED 6,000 inclusive of all allowances.
• Private medical insurance.
• CPD (Continuing Professional Development) package.
• End of service benefit.
• Access to lifestyle discounts.

If you're ready to be the voice and face of a growing and dynamic aquatics organisation, apply now.

To apply , please send your CV, cover letter and relevant certifications to (Use the "Apply for this Job" box below). quoting the reference CHE-May
25.