Customer Support Manager

Position: CUSTOMER SUPPORT MANAGER

Become the head of customer support for our JETSURF products, sold worldwide and used by big celebrities like Lewis Hamilton, Justin Bieber...

LOCATION

Shooting range near Brno

TYPE OF EMPLOYMENT

Full time

About us

We are a team of enthusiasts who love, develop and manufacture outdoor technology products. We manufacture premium power surfboards, electric skateboards and motorbikes for those looking for fun and adrenaline both on water and on land. We are a leader in the motor surfing industry. In recent years motor surfing has experienced a big boom and so we continue to expand and look for like-minded enthusiasts.

Turn your passion into your dream job! Thanks to the success that JETSURF has had in the last few years in the world, we are looking for a new lucky person to join our team. We are looking for a colleague for the position of customer and dealer support.

We want you to enjoy work and make every day unique for you. But we also make sure that the work is always done correctly and honestly + something extra. We like to push the boundaries and always go the extra mile when necessary.

OUR VALUES

WE HAVE FUN WORKING

We and our customers have FUN. We and our customers LOVE our products. We and our customers ENJOY our products.

OUR CUSTOMER OUR MR

WE THINK LIKE A CUSTOMER. We can see things from his point of view and do our best to make him as satisfied as possible.

WE'RE TIGHTENING THINGS UP

We act and deliver results. When needed, we roll up our sleeves and just go do it. We don't hang around. THE WORD DOESN'T EXIST.

WE ARE PROACTIVE

We want to grow our business! We are proactive, we bring IDEAS!

WE WORK SMART

We are not robots.

WE ARE ALIGNED AND RESPONSIBLE

We are responsible for our tasks/departments/problems. Everyone cares about their colleagues and relationships with them.

Communication with our customers and vendors. Dealing with warranties/complaints for surfboards, skateboards and spare parts + building good relationships.

Establishing, developing and maintaining positive business and customer relationships - we believe that our customers are our friends and we would like to continue this practice.

Maintaining an overview of completed service actions, complaints and updates in our CRM Pipedrive.

Responsibility for manuals, their up-to-dateness and, based on feedback from customers, proposing modifications in cooperation with development, production, management

Active cooperation on video tutorials

Preparation of weekly reports on complaints and service actions - numbers and satisfaction of our customers are decisive.

What kind of people are we looking for in the team?/Requirements

Perfect knowledge of English, another language is an advantage.

Good computer skills required - you will use Pipedrive CRM, Zoom online meetings, emails, online chats, Whatsapp, online phone system, Excel spreadsheets.

Organization and efficiency - planning the weekly focus, prioritizing daily tasks, organizing your time according to priorities.

Ability to translate complex technical jargon for the average consumer - our colleagues use words like electronic fuel injection, ignition control unit, hybrid oil, fully synthetic two-stroke oil, …

Benefits of working at MSR Engines

A stable environment with opportunities for professional and personal growth.

A unique combination of a family atmosphere and a globally successful business.

Catering in the company.

Communicating and building relationships with high profile, interesting customers.

Riding our surf and electric scooter.

Paid travel and accommodation when visiting our business partners and customers.

Corporate event with a great team.

Training by our experts with a patient approach is a matter of course.

Work in which you can realize yourself, we reward good ideas.

A collective of young innovative people

A job you can be proud of

We use an advanced set of IT systems to make your work easier.

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