Event Sales Officer

The home of the Royal Aeronautical Society at No.4 Hamilton Place is a beautiful Edwardian town house in central Mayfair, offering an elegant setting for a variety of events from conferences, dinners, and corporate hospitality through to product launches, awards and private events.

As a versatile events venue bringing together heritage rooms with fine Edwardian features and a modern conference room with in built AV, the venue provides a unique backdrop to any occasion as well as a stunning roof terrace with views over Hyde Park.

We are recruiting for an experienced Event Sales Officer to support the sales and delivery of client events at No.4 Hamilton Place.

As Event Sales Officer you will be supporting the sales and delivery of client events at No.4 Hamilton Place, ensuring revenue targets are achieved, while providing exceptional customer service and a first-class front-of-house experience. The role also involves administering event bookings and invoicing, as well as assisting with the coordination of effective promotional and communication campaigns to deliver the marketing and sales strategy.

Key responsibilities will include:

• Proactively lead in the conversion of enquiries by following up queries within agreed timelines to confirm event sales and bookings
• Support administration of contracts and invoices to collect deposits and invoice payments
• Conduct show rounds with potential clients demonstrating a good knowledge of the venue and its offerings
• Proactively sell the venue space to clients and at marketing events and exhibitions
• Support all other aspects of event administration, inputting enquiries into the CRM

• Enter bookings into the D365 database and support management of maximising bookings and allocations across the venue spaces
• Creation of detailed events sheets and participation in the weekly meeting to brief the operations team
• When directed, act as the primary point of contact clients and project manage a portfolio of events
• Work with partners and suppliers to book relevant services for client events and manage arrangements and communications

• Assist with integrated (digital and offline) marketing campaigns which drive new audiences, retain and grow existing audiences
• Proactively lead on content for the social media channels and maintaining a level of activity per week
• Proactively keep up to date with new trends or developments that could add value to events, including competitor research
• Participate in any promotional events and exhibitions to promote and sell the venue spaces

• Act as the first point of contact for clients and RAeS members, responding promptly to event enquiries, processing bookings and payments, managing CRM records, providing an exceptional customer service experience.
• Assist with Front of House reception area to ensure exceptional client and guest welcome and experience.
• Assist with coordinating client feedback, evaluation and analysis process and contribute to implementing improvements.
• Maintain positive, regular and proactive communications with venue clients pre, during and post-event, aiming for repeat business.

• Maintain high standard of personal presentation and represent the Society in a professional manner at all times.
• To provide general support for the Events function as required.
• Liaise with other members of the Society to actively promote opportunities, exchange information and increase professionalism.
• Undertake all responsbilities with reference to Society procedures.
• Undertake any reasonable duties as requested by Line Manager and Senior Leadership Team.

• Educated to Level 3 or above.
• Educated to degree level or equivalent
• Sales skills to gain commitment from clients
• Commercial awareness to understand what appeals to clients and how to deliver outstanding events
• Strong administration skills with good attention to detail
• Ability to build long term and successful relationships
• Strong team player with the ability to consistently take initiative and work independently
• Ability to prioritise workload, and complete tasks to deadlines and to a…