Overnight Front Office Manager

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations.

It’s WHO WE ARE!

#Standard Family

Job Title:

Overnight Front Office Manager Department:
Front Office

Location:

The Standard, High Line Reporting to:
Director of Front Office

Job Purpose:

The Overnight Front Office Manager oversees all aspects of the front office areas during the night, which may include, but are not limited to guest registration, bell services, telephone services, concierge services, overnight operation, and guest reservations to ensure guest satisfaction and maximize hotel profitability. They are to assist the Director of Front Office with any requested tasks. Qualifications

Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us:

• They are committed to and fully comprehend the idea of being of service
• They do not just delight guests and staff members, but excite them–by creating unique, unexpected & memorable experiences
• They are ambitious, vibrant and social/friendly individuals
• They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend
• They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires
• They have personality and depth
• They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world
• They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease
• They are able to entertain guests in a compassionate, respectful and meaningful manner
• They are authentically themselves
• They want to play a role in constructing a kinder and better world
• Three years Front office/Guest Service experience including management experience, or an equivalent combination of education and experience
• Ability to create, implement and analyze manual and automated reports
• Ability to multi-task, prioritize and work in a fast paced environment
• Operational knowledge of reservations and sales process
• Ability to develop and deliver effective training
• Comprehensive knowledge of personal computers and various property specific applications
• Education:
  
  Bachelor’s degree in hotel Management/Business Administration
• Knowledgeable of all market segments, management strategies and techniques
• Knowledgeable of all corporate department functions

Physical

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling…