Skywalk Team Lead, Columbia Icefield

Skywalk Team Lead, Columbia Icefield page is loaded## Skywalk Team Lead, Columbia Icefieldlocations:
CAN, AB, Jasper, Columbia Icefieldtime type:
Full time posted on:
Posted Todayjob requisition :
BJC
0099

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
**** ROLE & RESPONSIBILITIES
*** Delivering exceptional hospitality every day to guests visiting from around the world and being a role model for the team.
* Responsibility for opening and closing duties when the Manager or Supervisor are not present, maintaining consistent coverage across the Skywalk.
* Being an important member of the guiding and hospitality team when Supervisor or Manager are on site, working alongside the other Guides. Help the two-way sharing of information between Supervisors and Guides.
* Ensure a memorable and positive experience for our guests and staff through keeping standards high, delivering standard operating policies and procedures and dealing with escalations when Supervisor and Manager are not present.
* Communicating in a clear and concise manner, including the use of radios.
* Providing guests with a 30-minute guided tour experience covering topics such as geology, wildlife, glaciers, climate change and history in an engaging, clear and inspiring way.
* Storytelling, guest engagement and passion for this iconic location in the Canadian Rockies.
* Welcoming face of the Skywalk, creating meaningful and memorable experiences for every guest.
* Rotating through various interpretive stations, engaging groups guests with 10 – 15-minute presentations.
* Talking to guests, anticipating guests’ needs, taking photos and ensuring safety on the Skywalk.
* Being proactive with maintenance issues and safety concerns, reporting to the Manager and Supervisor in a timely manner. Bringing new ideas on how to improve experiences for guests and staff.
* Daily operational tasks such as loading shuttle buses, providing audio tours, engaging with the kids’ programme, way finding and managing guest flow.
* Shared cleaning duties and maintaining a high level of cleanliness of the entire attraction and facilities.
* Assist Skywalk Manager and Supervisor with tasks in a timely and detailed manner.
* Other duties as assigned by your employer.
** REQUIRED SKILLS & QUALIFICATIONS
*** A passion for making a difference for each guest is the most important aspect of this position!
* Strong communication skills and comfortable engaging with different sized groups.
* Experience with leading a team and working in hospitality, tourism, guiding or customer service is an asset.
* Energetic, charismatic and positive individual.
* Organization and time management skills.
* Proactive and always seeking out the next task.
* Must get excited at the idea of living and working in a remote outdoor environment.
* Able to work both independently and in a team-based environment, leading by example and taking leadership initiative when required in a fast-paced outdoor environment.
* Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail, sun) for the entire duration of an 8-hour shift.
* Must meet Pursuit grooming and appearance standards.
* To honor our commitment to be “Always Honest” all employees must consent to a criminal record check.
* Class 5 Canadian driver’s license (with clean abstract) required.
* Multi-lingual skills are an asset.
* Standard First-Aid or higher an asset.

The starting wage for this role is $19.00/hour.

We're more than a hospitality and attractions company. We…