Guest Experience Supervisor, Columbia Icefield

Guest Experience Supervisor, Columbia Icefield page is loaded## Guest Experience Supervisor, Columbia Icefieldlocations:
CAN, AB, Jasper, Columbia Icefieldtime type:
Full time posted on:
Posted Todayjob requisition :
BJC
0113

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
**** ROLE & RESPONSIBILITIES
*** Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with best office view you could ask for!
* Oversee the daily operations of the Guest Experience team including Agents and Lead Hands including acting as “on the floor” daily leadership.
* Collaborate with the Transportation team, primarily Dispatch, to ensure operational efficiency and to identify problems and solutions as needed.
* Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
* Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
* Focus on operational excellence, employee training and development, service standards and consistencies. Ensure delivery on key performance areas and relaying feedback and solutions to the Leadership team
* Recognizing and identifying, business needs and adjusting frontline strategies
* Assist Guest Experience Manager with tasks in a timely and detailed manner in a variety of tasks including administration
* Uphold the high standard of environmental stewardship expected for all employees
* Other duties as assigned
** REQUIRED SKILLS & QUALIFICATIONS
*** Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
* Must get excited at the idea of living and working in a remote (yet very social) environment
* Seeking someone mature, energetic, dependable and self-driven to lead the Guest Experience team
* Needs to have the ability to thrive and lead independently in a fast-paced, high pressure environment
* Previous supervisory, cash reconciliation and cash handling experience, required
* Strong administrative skills and a Class 5 driver’s license (clean abstract) an asset
* Ability to think on the fly and outside the box to solve problems with a positive attitude
* Guest service-oriented mindset and a passion for coaching and developing employee skills
* Previous experience using RTP POS system, an asset
* Second language is an asset
* Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment
* Be prepared for all season weather (Snow, Rain, Wind, Hail)
* To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
* Standard First-Aid or higher an asset

The starting wage for this role is $21.00/hour.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic,…