Front Desk Agent, Glacier View Lodge

Front Desk Agent, Glacier View Lodge page is loaded## Front Desk Agent, Glacier View Lodge locations:
CAN, AB, Jasper, Columbia Icefieldtime type:
Full time posted on:
Posted Todayjob requisition :
BJC
0120

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** ROLE & RESPONSIBILITIES
** As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:
* Educating guests on Pursuit Attractions and guiding them through the purchasing process
* Provide a professional, friendly and efficient check-in and check-out process
* Answering and directing Columbia Icefield and GVL phone calls and emails
* Coordinating efforts to accommodate guest requests
* Knowledge of Maestro, Expedia, , Wizard
* Maintaining cleanliness of GVL Lobby and Moraine Lounge
* Maintaining inventory and ordering of GVL office supplies
* Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
* Communicate with co-workers and management, forward observations and comments in a timely fashion
* Uphold the high standard of environmental stewardship expected for all employees
* Other duties as assigned
** REQUIRED SKILLS & QUALIFICATIONS
*** Enjoy working autonomously and independently
* Current Alberta Pro Serve Certification (Required)
* Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
* Previous cash handling, hotel front desk, hotel night auditing experience, assets
* Guest service-oriented mindset and enjoys working in a team environment
* Ability to think outside the box with quick, thoughtful judgement and a positive attitude
* Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
* Able to lift 50 pounds (suitcases, laundry bags and mail)
* Enjoy working with a team in a busy, fast-paced environment
* Exceptional guest-service skills and a friendly, approachable, interactive nature
* Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
* Very important: must be flexible to work mornings, evenings or night shifts as required

The starting wage for this role is $18.50/hour.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist,…