Field Service Technician

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Description:

This is a 9‑month project, at times the technician will travel locally to client sites within driving distance and be home each night. At other times they will fly to other locations within their region. When flying, they will be traveling overnight from Sunday to Thursday and won’t be home until the end of the week. The working days will still be Monday to Friday, even though the candidate may be traveling overnight starting Sunday.

Fridays will have a remote meeting with the team lead once the candidate is back home. Overtime may be required. Requires a valid state driver's license (Real ), clean MVR, and a reliable vehicle.

• Project focus on upgrading advanced commercial printers at retail locations.
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems.
• Ensure all schedules, transmission, online systems, and problems are resolved accurately and timely.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost‑effective repair/resolution to minimize customer downtime.

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers.
• Must be able to travel extensively by plane and/or car.
• Must have commercial/large printer experience;
  Lexmark printer certification nice to have.
• Experience working on commercial printers with electronics/mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools.
• Working knowledge of the Microsoft Office application suite including MS Outlook.
• Experience with multi‑platform Windows O/S required.
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50 lbs.
• Excellent customer service skills and professionalism.
• Able to communicate effectively, both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American‑owned and Veteran‑owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

Applicants may be required to attend interviews in person or by video conference. Candidates may be required to present their current state or government‑issued g each interview.

• Mid‑Senior level

• Full‑time

• Other

• IT Services and IT Consulting