Marketing and Visitor Lead; South West

About us

Our vision is to save every one. It may take us a long time to get there, but drowning is preventable, and we believe that even one drowning is one too many. We are all lifesavers. We are all fundraisers. This is our watch.

We’re looking for the best of the best to be part of our RNLI engagement crew. This is an exciting new role for a strategic thinker and creative doer who will support volunteers, create memorable experiences and deliver campaigns that can really make a difference.

As Marketing and Visitor Experience Lead you will be audience focussed, ensuring our supporters, donors, volunteers and the general public have a great experience and join us, stay with us, advocate for us and feel part of the RNLI family.

What you’ll be doing in the role:

• Getting to know our audiences and ensuring that RNLI campaigns and experiences are relevant and supporter-centric
• Working with staff and volunteers to develop and deliver national, regional and local campaigns and experiences against income, engagement and behaviour change KPIs
• Working with staff and volunteers to design and develop inspiring and engaging visitor journeys and experiences within our lifeboat stations, museums and visitor centres
• Supporting and feeding into the development of the regional engagement plan. Being an active member of the regional engagement team in the South West, demonstrating the highest levels of collaborative working and collective responsibility
• Coaching, training and developing our team of Community Managers to deliver against marketing and visitor experience objectives, using your experience to improve their knowledge and skills
• Supporting volunteer recruitment, management and training of Lifeboat Visits Teams, Community Presenters and Campaign Ambassadors

You’ll have a strong background in either a marketing or visitor experience development role; you’ll get to know your audiences, whether they are supporters, volunteers or supporters of the future and keep them front of mind when developing content across both physical experiences and campaigns.

Your energy and creative approach will motivate you to achieve targets and overcome barriers. You’ll be flexible and willing to travel to achieve results and work across the wider engagement team.

To be considered as the Marketing and Visitor Experience Lead you will need:

• Significant achievements in engaging supporters, volunteers or the public in order to generate funds, increase engagement or change behaviour
• A proven track record in the areas of marketing campaign and/or visitor experience
• Exceptional written and verbal communication skills, including experience of audience insights, brand relevancy and targeted content creation
• People leadership skills, including high levels of emotional intelligence and problem-solving skills
• Experience of influencing at all levels and working collaboratively with others to lead and embed change and improvements

Please note this role requires a significant level of travel across the South West but will also require occasional travel to other RNLI locations including our regional office in Saltash and our support centre in Poole.