CSR Supervisor CVG

About DSV

DSV is a global transportation and logistics provider headquartered in Denmark, serving customers in more than 80 countries. For more information visit .

USA – Independence, 710 Clymer Ct.

Customer Service Supervisor (CSR Supervisor CVG
05 – 104404)

The Customer Service Supervisor is responsible for the day‑to‑day operations of the customer service department, including training of CSRs, ensuring accurate data capture, and driving continuous process improvement. A solid understanding of manufacturing, planning, and transportation is required.

• Develop and maintain positive customer relationships.
• Communicate effectively with customers, vendors, and team members.
• Ensure accurate data capture and system entry.
• Utilize data and problem‑solving skills to resolve internal team, customer service, and vendor issues.
• Continuously identify internal and customer process improvement opportunities.
• Develop and promote a team environment.
• Manage all personnel aspects: performance feedback, training, mentoring, and career development.
• Assist with implementation and testing of new account start‑ups.
• Provide support to teams located at customer sites.
• Support presentations for new customer sales, implementations, and customer visits.
• Present data and findings in front of the customer.
• Review, update, and maintain standard operating procedures (SOPs).
• Meet or exceed all team KPI’s for Customer Service.
• Conduct project work as required.

• May be required to work hours outside of the standard schedule as dictated by business needs.
• Perform other duties as assigned.

• Ensure direct reports deliver projects on time and meet customer expectations.
• Manage team vacation schedules and workload for project prioritization.
• Develop direct reports.
• Make employment decisions regarding staff and performance management.

• High school diploma or GED.
• Minimum 2 years of transportation/supply chain experience in a 3PL environment.
• Minimum 2 years of successful management experience in logistics, customer service, or related field.
• Ability to work in warehouse temperatures ranging from mild to moderate.

• Basic knowledge of WMS (Warehouse Management Systems).
• Proficiency in MS Office (Excel, Word, Outlook).
• English (reading, writing, verbal).
• Analytical and strong mathematical foundation.
• Excellent communication and presentation skills.
• Cross‑functional collaboration with warehouse, transportation, and sales teams.
• Conflict resolution, pressure handling, and prioritization.
• General understanding of supply chain management and logistics industry regulations.

• 4‑Year college degree preferred.
• 5+ years of leadership experience in logistics/distribution/supply chain environment.
• Multi‑language knowledge preferred.

• Leadership Excellence
• Accountability
• Business Acumen
• Communication & Partnership Building
• Result‑Oriented Drive
• Embracing Change
• Problem Solving
• Empowerment

• Handling/Fingering, sitting, bending, walking, standing.
• Ability to lift/carry 21‑50 pounds.
• Reach above shoulder, squat, or kneel as needed.

Low to moderate noise level, minimal exposure to fumes or airborne particles, and a warehouse setting that encourages teamwork and continuous improvement.

DSV is an equal employment opportunity employer. Candidates are considered without regard to race, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law.