Hospitality Specialist

Job Description:

Job Title:

Hospitality Specialist

Location:

Independence, MO Department:
Administration
- Health & Safety

Employment Type:

Full-time

Job Summary:

Join our compassionate, collaborative team as a Hospitality Specialist and help create a safe, welcoming, and respectful environment where clients can focus on healing and staff can provide exceptional care. In this highly visible role, you will greet and assist clients and visitors, build positive relationships, promote a sense of safety and belonging, identify potential concerns, and respond with trauma-informed crisis prevention and de‑escalation techniques when needed.

We are seeking an approachable, observant, culturally aware professional who delivers excellent customer service, remains composed under pressure, and takes initiative with minimal supervision. This position offers… Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture
- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits
- Scroll down to bottom of this post to learn more

• Create a welcoming environment by greeting clients, visitors, and staff promptly, pleasantly, and courteously and providing helpful information, assistance, and directions
• Build positive relationships through open, respectful communication that helps clients, visitors, and staff feel safe, valued, respected, and connected
• Support the treatment team by facilitating initial and ongoing interactions that help maintain treatment facilities as safe environments for therapeutic transformation
• Promote exceptional customer service and help resolve client concerns or complaints professionally and compassionately
• Monitor the environment, conduct ongoing threat assessments, and reinforce appropriate health and safety measures
• Respond to unsafe actions or conditions that could affect clients, visitors, staff, therapeutic care, or workplace safety
• Apply authorized crisis prevention, trauma-informed care, and de‑escalation techniques to help clients return to a calm, rational state when intervention is necessary and appropriate
• Model positive verbal and nonverbal behavior that promotes hope, motivation, belonging, and resilience
• Manage communication with clients and collaborate with staff to maintain a safe, supportive environment for everyone
• Practice ongoing self‑awareness and professional self‑regulation before, during, and after assigned shifts, recognizing how emotions and behaviors influence the environment
• Participate in evaluations of self and assigned staff in accordance with operational guidelines
• Demonstrate cultural awareness, respect, and sensitivity in interactions with clients, visitors, colleagues, families, and community members
• Arrive prepared to participate actively in assigned responsibilities, shift changes, staff meetings, required meetings, and professional‑development activities
• Support organizational needs through data collection, program evaluation, grant‑development activities, and other assigned projects
• Take initiative with minimal supervision, accept constructive feedback, and implement recommended changes
• Follow Brightli Operational Guidelines, applicable safety procedures, and professional ethical standards
• Remain available for on‑call assignments and flexible hours, including evenings and weekends, as needed
• Perform other duties and special functions assigned by the Facilities Leadership Team