Pharmacy Operations Manager

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• Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervise pharmacy technicians and cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel. Lead training, coaching, and performance management of pharmacy technicians. Make decisions regarding performance management including discipline and termination.

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints, help respond to customers’ requests in a timely manner, and answer non-clinical questions to ensure a positive customer experience. Model and share customer service best practices.
• Develop strong relationships with customers by anticipating needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhance customer experience by increasing focus on healthcare services.

• Assist pharmacist in delivery of patient care including patient registration, prescription data entry, medication preparation for patients, counting, and verification (where allowed by law). Complete patient and physician calls under pharmacist supervision (where allowed). Assist with healthcare service offerings (vaccines, health screenings, and other services allowed by law).
• Within the guidelines of authorized company policies, state and federal laws/regulations, exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensure tasks are completed on time and hold others accountable for efficient workflow.
• At direction of the Pharmacy Manager or pharmacist, prepare and file reports and records required by the company and various government agencies.
• Manage core pharmacy workflow and drive excellence in pharmacy operations. Coordinate and organize daily schedule of activities. Recommend allocation of pharmacy hours. Ensure pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Under pharmacist direction, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manage annual inventory preparation.
• Accountable for completion of non-clinical patient calls.
• Drive new technology/process rollout, champion change and engage team around action planning. Ensure proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for record keeping and ensuring security safeguards are in place.
• Under pharmacist supervision, strictly adhere to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understand the role in ensuring that the elements of Good Faith Dispensing are met.
• Maintain and apply knowledge of Company asset protection techniques. Support Pharmacy Manager with diversion monitoring and report any concerns that would compromise the security of the pharmacy.
• Communicate prescription errors to the accountable pharmacist, and adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
• Ensure accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follow up with insurance companies as well as medical providers and participate in third‑party audit.
• Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
• Manage Community Outreach Portal and coordinate and, at the direction of the…