Patient Scheduler - Fairmount Family Medicine Clinic

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Job Location: Fairmont Family Medical Center, Independence, Missouri

Department: Fairmount Family Medical Care UHLMC

Position Type: Full time

Work Schedule: 8:00AM - 4:30PM

Hours Per Week: 40

Are you a friendly, organized, and detail-oriented individual who loves helping people? As a Patient Scheduler
, you'll be the first point of contact for our patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You'll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date. If you enjoy providing excellent customer service and have a knack for managing schedules, we'd love to have you on board!

• Be the First Friendly Face: Assist patients with scheduling, check-in, registration, check-out, and ensure they have a seamless experience from start to finish.
• Manage Patient Flow: Help keep the clinic running smoothly by managing the flow of patients, ensuring timely and efficient scheduling and check-ins.
• Accurate Record Keeping: Make sure all patient demographic and financial information is accurately entered into our system, ensuring a smooth visit for everyone.
• Communication Pro: Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and our organization's Discount Policy with clarity.
• Be the Scheduling Guru: Take charge of the clinic schedule, ensuring it's effective, organized, and optimized for the best patient experience.

• Education: High school diploma or equivalent.
• Experience: At least one year of customer service experience, where you've honed your ability to communicate clearly and effectively.
• Communication
  
  Skills:
  
  Excellent verbal communication skills, and you're also great with written communication—whether it's talking to patients or exchanging information with other staff.
• Tech‑Savvy: Proficient with computer hardware and software and can easily navigate patient management systems.
• Detail‑Oriented: Expert in maintaining accurate patient records and ensuring all information is verified correctly.

If you're excited about providing excellent patient care from behind the scenes and making a difference in each patient's experience, apply now! Let's work together to make healthcare easier and more accessible for everyone.