Lead Intake Coordinator

Lead Intake Coordinator

Three Trails Behavioral Hospital is seeking a compassionate, organized, and experienced Lead Intake Coordinator to oversee the intake and admissions process while supporting patients, families, and referral sources. This leadership role is responsible for coordinating admissions, ensuring efficient patient flow, providing exceptional customer service, and guiding the intake team in delivering high-quality behavioral health services.

The Lead Intake Coordinator assists the Director of Admissions with the oversight and direction of the hospital's Admissions Department. This position provides supervision and support to Assessment and Admissions staff responsible for patient access, behavioral health assessments, crisis intervention, admissions, referrals, and care coordination. The Admissions Supervisor serves as a key liaison among physicians, nursing staff, hospital leadership, referral sources, community partners, and payers to ensure high-quality admissions services and positive patient outcomes.

The Lead Intake Coordinator will:

• Oversee daily admissions and assessment operations, ensuring timely patient access, clinical evaluations, crisis intervention, and appropriate level-of-care determinations.
• Supervise, coach, train, and support Admissions staff, assisting with hiring, scheduling, performance management, and professional development.
• Collaborate with physicians, nursing staff, referral sources, families, payers, and community partners to coordinate admissions and ensure continuity of care.
• Monitor departmental compliance with hospital policies, accreditation standards, patient rights requirements, and state and federal regulations.
• Assists with departmental communication to ensure everyone has the correct information.
• Ensure accurate completion of assessments, admissions documentation, authorizations, and communications with referral sources and external reviewers.
• Address patient, family, and referral concerns while promoting exceptional customer service and a positive admissions experience.
• Analyze admissions activity, census trends, quality indicators, and departmental performance to support operational efficiency and continuous improvement.

Qualifications:

• Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through the state of Missouri Or a Registered Nurse through the state of Missouri or with compact license
• Experience in behavioral health, assessments, crisis intervention, and admissions required
• Previous leadership, supervisory, or team lead experience preferred.
• Strong customer service, communication, and organizational skills.
• Ability to work in a fast-paced healthcare environment.

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.