Technical Writer

We’re searching for an experienced technical writer to join our team and help take our customer/client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, CNC manufacturing, engineering, or pharmaceuticals/nutraceuticals. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role Develop comprehensive documentation that meets organizational standards

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative approaches for improvement

Knowledge of Good Documentation Practices (GDP) in accordance with Food and Drug Administration (FDA or Agency).Daily and Monthly Responsibilities Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation Write, review validation protocol for new and existing tablet presses and encapsulators.

Write new operational Standard Operational Procedures (SOPs) for cross-department processes, systems, and equipment.

Develop and write Factory Acceptance (FAT) for new and existing tablet presses and encapsulator.

Work closely with customer service, procurement, engineering, manufacturing, and quality control/assurance personnel to improve manufacturing processes.

Provide technical support and consultation to Engineering, Customer Services, Technical Services, and various department as needed.

Evaluate equipment and procedures for production equipment and production parts

Write and if requested assist in the execution IQ/OQ/PQ validation protocols/reports.

Serve as a liaison with Pharmaceutical/Nutraceutical industry partners in improving their Quality Systems, Research and Development and Manufacturing Practices.

Skills and Qualifications Bachelor’s degree in relevant technical field2-4 years’ industry experience as an effective technical writer

Proven ability to quickly learn and understand complex topics

Previous experience writing documentation and procedural materials for multiple audiences

Superior written and verbal communication skills, with a keen eye for detail

Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Firm understanding of the systems development life cycle (SDLC)
Experience using XML tools to create documentation