Dental Office Lieutenant Manager

Location: 19401 E Valley View Pkwy, Independence, MO 64055

Salary: $55,000 per year plus bonus incentive

The Lieutenant Manager is responsible for the overall management and performance of the dental office when the Regional Leader is not on-site. This role serves as a key leader within the practice, overseeing daily operations, financial performance, team development, patient experience, and office compliance.

The ideal candidate is an energetic, results-driven leader with a strong work ethic, excellent communication and interpersonal skills, sound business judgment, and a passion for delivering an exceptional patient experience. The Lieutenant Manager must be highly organized, proactive, and comfortable taking ownership of the office and making decisions in a fast-paced environment.

• Oversee the day-to-day operations of the dental office, ensuring a professional, efficient, and welcoming environment.

• Lead and supervise the office team, including scheduling, patient flow, office organization, cleanliness, and overall productivity.

• Open and close the office daily and ensure the building and surrounding property are maintained to a high standard.

• Monitor office supplies and ensure adequate inventory is maintained.

• Supervise the on-site laboratory, including quality of work, production, maintenance, and cleanliness.

• Identify operational challenges and implement solutions to improve efficiency, productivity, and overall office performance.

• Champion an exceptional patient experience and foster a culture focused on “delighting the patient.”

• Ensure patients receive friendly, efficient, professional, and compassionate care throughout their experience.

• Assist with or conduct patient consultations as needed.

• Address and resolve patient concerns and complaints promptly, professionally, and with a patient-first approach.

• Promote a positive office environment that reflects the organization's commitment to exceptional service.

• Assist with recruiting, interviewing, hiring, and onboarding office team members.

• Ensure employees receive appropriate training and have the knowledge and resources necessary to succeed in their roles.

• Provide ongoing coaching, feedback, and performance support to team members.

• Hold employees accountable for performance, attendance, conduct, and adherence to company standards.

• Administer disciplinary action when appropriate and in accordance with company policies.

• Foster a collaborative, positive, and high-performing team culture.

• Motivate team members to consistently deliver an exceptional patient experience.

• Monitor daily office revenue and ensure reports are accurate and submitted on time.

• Ensure daily bank deposits are completed accurately and timely.

• Monitor office expenses, including payroll, dental supplies, and advertising.

• Submit invoices to Accounting on a weekly basis.

• Manage petty cash and complete required reporting.

• Submit accurate payroll information for all office team members in a timely manner.

• Monitor office performance and financial results, identifying opportunities for improvement.

• Maintain compliance with HIPAA, OSHA, patient record requirements, and other applicable regulations and company policies.

• Ensure patient charts and required documentation are complete, accurate, and maintained appropriately.

• Promote a culture of compliance, safety, professionalism, and accountability throughout the office.

• Partner with the Regional Leader to address compliance concerns and ensure appropriate corrective action when needed.

• Maintain open and…