Store Support, Customer Service Rep

Overview

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Support customer order fulfillment and ensure an outstanding customer experience.
• Assist customers in the lot or direct them to store departments or merchandise.
• Answer customer questions on product order status; assist with cash management or program compliance.
• Work cooperatively with other Associates, vendors, and carriers; perform duties with little/some supervision.
• Be detail-oriented and manage time effectively; support store-specific business objectives and key operational responsibilities.
• Demonstrate a high level of integrity and respond to operational concerns of all associates.

• Ability to work cooperatively with others; strong time management and attention to detail.
• Demonstrates high level of integrity and responsiveness to operational concerns.
• Potential positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Consumer Services