Wine and Spirits Department Manager

Position: Hy-Vee Wine and Spirits Department Manager

Additional Considerations (if any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description Job Title

Wine & Spirits Department Manager

Department

Wine & Spirits

FLSA

Non-Exempt

General Function

Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Perishables, Store Operations, and Health Wellness Home

Positions that Report to you:
Wine and Spirits Department Employees

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexiblity and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customer by: (examples include, Escorting them to the products they’re looking for, Securing products that are out of reach, loading or unloading heavy items, Making note of and passing along customer suggestions or requests , Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Stays current on trends in each product category, and educates customers by offering suggestions, answering questions, etc.
• Makes informational materials on products available for customer use.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Receives and checks in delivered merchandise and places in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and…