Tire and Battery Service Advisor

Position Summary

• Be a Team Member Collaborates with team members to fulfil sales and service requests, educates associates on tools, tasks and resources, mentors new technicians, and communicates effectively to provide safe and efficient customer service.
• Be an Expert Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations (TPMS, Tire Pressure Monitoring systems), product specifications and seasonality, as well as point‑of‑sale systems and both telephone and in‑person selling techniques.
• Be a Techie Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement by using handheld technology and systems for immediate business decisions related to services, safety alerts, new product information, product application, and training.
• Be an Owner Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, maintains accurate inventory, audits safety and compliance standards, reports complaints and hazards, completes required paperwork and logs, ensures merchandise is packaged, labeled, and stored per company policies, and assists members with purchasing decisions.
• Be a Talent Ambassador Acts as a brand advocate by valuing members’ experience, modeling high‑quality service and products, and influencing others to work respectfully, supportively and team‑oriented while identifying roadblocks and training teammates.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy.
• Completes work assignments and priorities by using policies, data, and resources while collaborating with managers, coworkers, customers and other business partners to identify priorities and recommend improvement opportunities.
• Respect the Individual Engages differences in people, cultures, ideas and experiences to create a workplace where associates feel seen, supported and connected.
• Builds strong and trusting relationships, communicates with impact, energy and positivity.
• Strengthens the team by mentoring others and recognizing achievements.
• Act with Integrity Maintains and promotes the highest standards of ethics and compliance, models Walmart values, and supports the goal of becoming a regenerative company.
• Acts selflessly, consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short‑ and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence Displays curiosity, desire to learn, takes calculated risks and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books and fees for courses ranging from high school completion to bachelor’s degrees and certificates.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.

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