ISP Fulfillment Coordinator - Institute School Partnership

SAINT LOUIS, MO 63130

40

Serves as the operational and administrative backbone of mySci's kit fulfillment lifecycle, combining warehouse-based kit assembly and refurbishment with the administrative work required to move kits from inventory to partner districts and back. Coordinates deliveries and pick-ups and communicates directly with partner districts around delivery, pick-up, and missing materials.

• Administrative Tracking of mySci Kits and Orders
• Create and process sales orders in Fishbowl for all kit deliveries and facilitator kit check-outs; issue orders, quick-fulfill, and print packing lists.
• Duplicate sales orders as credit return orders for scheduled pick-ups; manage consumables removal from the return list.
• Generate pick-up documentation, including blue-slip copies used for missing-kit tracking left with school offices.
• Maintain the kit tracker (Google Sheets) with delivery dates, return dates, kit numbers, and comments per district.
• Run reports in Fishbowl, including the Customer Address List and the Outstanding Kit Report; use them to plan routes and follow up on unreturned kits.
• Update Fishbowl customer and product records; add new customers when needed and coordinate with the Director on new district set-up.
• Create and update kits labels based on packing lists.
• Kit Building and Refurbishment:
  Physically build, pack, and refurbish mySci kits between school pick-ups and deliveries, ensuring each kit meets the standard packing list before it leaves the warehouse. Inspect returned kits for missing or damaged items; document shortages, restock consumables, and prepare kits for their next classroom.
• Maintain organized inventory of kit materials, consumables, and non-consumables across the warehouse and storage areas (including refrigerated storage for live materials like mealworms).
• Coordinate with the warehouse team on delivery and pick-up logistics, including taking and filing delivery photos to Google Drive for verification.
• Support delivery-day operations, including staging kits, printing delivery paperwork, and ensuring address sheets accompany each order.
• District & Partner Communications:
  Send delivery and pick-up reminder emails to partner districts and schools in advance of scheduled dates. Send post-pick-up results emails, including acknowledgments for successful pick-ups and follow-ups for missing kits. Respond to district contacts about missing kit items and scheduling changes.
• Coordinate with the program manager on facilitator kit check-outs, including preparing consultant copy requests and staging kits and copies for consultant retrieval.
• Warehouse Administration & Documentation:
  Maintain the Operations Handbook with current procedures for kit fulfillment, Fishbowl workflows, and vendor ordering. Handle facilitator kit check-out forms received by email; log requests, prepare kits and copies, and place them for consultant pick-up. Support the annual Summer Institute preparation with kit staging and material readiness (in coordination with the office coordinator on printing, binding, and swag). Perform other duties as assigned.

• Job Location/
  
  Working Conditions:
  
  Ability to work evenings and weekends as needed. Work in adverse conditions. Warehouse has no air conditioning and minimal heat. Temperatures range from 50 - 60 degrees in the winter and up to 110 degrees in the summer.
• Physical Environment:
  Requires extensive safety training. Stockroom or warehouse. Exposure to moving machinery. Exposure to chemicals. Dust, dirt, grease or other disagreeable elements. Requires protective devices.
• Physical Effort:
  Typically standing or walking. Typically running or climbing. Typically…