Dispute Resolution Specialist

R Dispute Resolution Specialist (Open)

Location:

Independence, OH - Rockside Woods Blvd - Management - AMG-Corp

Recruiter:
Neelam Patel /  /  CALL/TEXT

We are looking for you! As a Disputes Specialist, you will manage daily tasks related to customer billing, master data for contracts, and pricing, while assisting in dispute resolution for a portfolio of customer accounts. You will play a key role in supporting collection goals and providing high-quality customer service.

• Research and correct disputed invoices by identifying and resolving root causes to prevent recurrence.
• Produce and deliver accurate invoices to customers in a timely manner while auditing volumes and revenues for data integrity.
• Analyze and interpret commercial contracts to set up and maintain customer contract profiles in the billing system.
• Implement price attainment plans and customer billing in accordance with contract terms and corporate guidelines.
• Collaborate with sales account managers, Customer Master groups, and Division Management to ensure record accuracy and effective administration of invoice error rates.
• Communicate with internal and external customers via phone, email, and other channels to resolve issues and eliminate habitual customer concerns.
• Provide support and reporting to Division and Corporate management regarding accurate billing goals.

• Bachelor's degree in accounting, finance, marketing, or a related field; OR three years of relevant experience; OR an equivalent combination of education and experience.
• Advanced knowledge and abilities in Microsoft Office (Excel) and Google Kite.
• Strong communication skills and the ability to work in a fast-paced, high-volume environment.
• Solid organizational skills with the ability to navigate a complex matrixed organization.
• Ability to solve practical problems and handle multiple tasks or interruptions with a professional demeanor.
• Basic mathematical proficiency, including the ability to compute rates, ratios, and percentages.

• SAP knowledge and experience.
• ALTO knowledge and experience

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-ac

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