Product Expert Bulk Supply Chain

Product Expert Bulk Supply Chain (Open)

Location:

Independence, OH - Rockside Woods Blvd - Digital & IT - ALIZENT US

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long‑term performance and acting responsibly.

Industrial Applications, a subsidiary of Air Liquide, focuses on industrial IT solutions that improve customer performance through monitoring, control, availability, reliability, and optimization. The ALTO product is the core solution used by Air Liquide Group for managing and optimizing the bulk supply chain and includes:

• ALTO.Forecast – forecast customer consumption based on IoT data
• ALTO.Planning – manage resources and prepare distribution planning
• ALTO.Trip Assist – optimize distribution by solving inventory routing problems
• ALTO.Mobile – support and capture shift execution
• ALTO.Live – track, monitor field activity in real time and display alarms based on criticality

The Product Expert interfaces with business and technical stakeholders for requirement gathering, product evolutions, and requirement qualification. He or she contributes to product development and design according to the product roadmap, owns solution deployment, ensures maintenance, and serves as Level 3 support for incident/problem processes. The role works closely within the Product Line, the Regional Unit, and other Industrial Applications stakeholders.

• Contribution to product development and evolution
• Interface with customers for requirement gathering and product evolutions
• Configure the product according to customer needs and identify gaps
• Qualification of requirements with all stakeholders (product team & client)
• Produce statements of work and functional documentation on product evolutions
• Redact technical specifications (story board and functional specification) and interface with development teams to define technical solutions
• Promote value creation initiatives around the product
• Release management and follow up of development tasks
• Internal testing coordination and coordination with the testing team
• Coordinate user acceptance tests, receive feedback from users and transform it into new requirements if applicable
• Adaptive maintenance (management of product upgrades/patches)
• Assist users with Level 3 support, analyze and resolve incidents, interface with development team to deliver fixes
• Help Level 2 team acquire technology domain skills through training and knowledge transfer

• Bachelor or Master’s degree in engineering, Information Technology or a related field
• Experience in IT products development and operations, Cloud technology, SQL language
• Experience in supply‑chain optimization
• Experience with IT Project/Product Management (nice to have)
• Knowledge of industrial operations (nice to have)
• Understanding of financial aspects of product management (nice to have)
• Fluent in English
• Analytical, autonomous, problem‑solving and decision‑making skills
• Planning, prioritization and organizational skills
• Excellent communication skills, ability to explain a complex product roadmap to a varied audience
• Capacity to adjust communication to different interlocutors and situations
• Leadership qualities and networking, ability to convince interlocutors
• Understand change management and the value of consensus within a community with multiple stakeholders

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures around the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.