Retirement Benefit Specialist; Independence, OH

Position: Retirement Benefit Specialist (Independence, OH)

Summary

The Retirement Benefit Specialist calculates retirement benefit estimates, processes applications, communicates with members, reports to the Board of Trustees, balances the monthly ledger, and processes pension checks. Performs customer service functions.

Pension Coordinator Responsibilities

• Calculate retirement benefit estimates, process applications, communicate with members, prepare reports for the Board of Trustees, balance the monthly ledger, and process pension checks.
• Answer overflow calls from Retirement Services Representatives and more complicated participant inquiries and requests via incoming phone calls as needed.
• Enter data for new applications and update member demographics.
• Determine eligibility for and calculate monthly benefits of participants based upon a thorough understanding of complex Plan provisions.
• Communicate clearly with participants, both verbally and through written communications.
• Prepare meeting reports for the Board of Trustees.
• Balance monthly ledger, process monthly pension checks, and print manual checks.
• Review monthly and yearly exception reports.
• Coordinate with the Programming to implement plan changes and conduct month and year end processes.
• Update changes in benefit status and amounts for participants.
• Create and maintain fund‑specific procedural manuals.
• Follow established procedures in a thorough and consistent manner.
• Ability to work independently with minimal assistance and supervision.
• Ability to work in an organized manner.
• Must be detail‑oriented and able to multi‑task.
• Ability to handle a variety of callers in a pleasant, respectful, patient, and efficient manner.
• Perform customer service functions as needed.
• Regular and predictable attendance is an essential function of this job.

Pension Coordinator Qualifications

• High School diploma or GED equivalent.
• Some college with math, accounting, or finance courses and/or job‑related experience a plus.
• Experience with defined benefit, defined contribution or 401(k) plans is a plus.
• Familiarity with ERISA, REA, PPA and DOL/IRS Code and regulations directly related to job duties is a plus.
• Ability to comprehend written materials such as plan documents and legal correspondence.
• Ability to communicate professionally, tactfully, and clearly with participants, fellow employees, and other professionals.
• Ability to apply concepts of basic addition, subtraction, multiplication, division, and algebra. Must be able to understand and apply knowledge of decimals, fractions, and percentages.
• Working knowledge of Microsoft Office products, especially Excel, Word, and Outlook.
• Excellent customer service skills are a must.

Work Schedule

Full time. Monday - Friday, 7:30am - 4:30pm. Required in office (no at‑home days).

Competitive Benefits And Compensation Package

• 15 days Paid Time Off (PTO) during first full calendar year of service
• 12 paid holidays
• 3 days paid bereavement
• Up to 20 days paid jury leave
• Medical, dental, and vision insurance, with option for dependent coverage
• Company‑paid basic life, short‑term disability, long‑term disability, and AD&D insurance
• 401(k) with employer match
• Tuition reimbursement program
• Career development opportunities
• Referral bonus for all successful full‑time referrals
• Annual opportunities for increases.

Pay

Hourly rate ranges from $21.00 - $23.00. Actual rate dependent on location, skills, education, experience and other business factors.

Our Culture

Bene Sys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally.

We want to create a place where employees can find long‑term growth and potential.

Our culture focuses on three core values:

• Collaboration:
  
  working together across 31 locations to achieve the best for the company and our clients
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO

Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

Seniority level

Entry level

Employment type

Full-time

Job function

Human Resources

Industries

Insurance and Employee Benefit Funds

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