Embassy Suites Cleveland Rockside - Banquets Server

Embassy Suites Cleveland Rockside - Banquets Server Address 5800 Rockside Woods Blvd, Independence, OH, 44131

Job Description

The Banquet Server is the heartbeat of our hospitality team, blending dedication and attention to detail to deliver unforgettable experiences. With top‑notch customer service and communication skills, you orchestrate every banquet event with precision and flair, setting the stage for memorable moments that exceed our guests' expectations.

• Customer Service Excellence: Approach all guest interactions with a friendly and service‑oriented demeanor, ensuring a positive experience.
• Communication: Effectively communicate with guests and team members to coordinate service and address any needs or concerns.
• Attention to Detail: Set up and serve banquet functions according to hotel standards, ensuring all details are attended to.
• Time Management: Manage time efficiently to ensure prompt and efficient service during events, from setup to breakdown.
• Problem‑Solving: Address guest complaints and issues calmly, referring them to management when necessary.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous experience in a banquet or hospitality setting is preferred.
• Certification in Alcohol Awareness and Food Handling as required by state regulations.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Located at the intersection of I‑480 and I‑77, with easy access to Cuyahoga Valley National Park, Cleveland Zoo and Cleveland Clinic Foundation, which are only minutes away. To explore Cleveland further, we’re 10 minutes from downtown and the Rock & Roll Hall of Fame, Progressive Field, home of the Cleveland Indians, First Energy Stadium, home of the Cleveland Browns and the Quicken Loans Arena, home of the Cleveland Cavaliers.

Our all‑suite hotel is ideal for business, leisure travelers and groups, featuring a free made‑to‑order breakfast and complimentary Evening Reception. Other complimentary amenities include Business Link™ Business Center, free airport shuttle, local area shuttle and parking that can accommodate oversized vehicles. The Embassy Grille offers a fine array of menu selections. We are ready to host a meeting or social event in our 9,886 sq.

ft. Grand Ballroom, accommodating up to 1,250 people theater‑style. Planners can conduct an executive meeting in one of our four boardrooms, or plan a training session in one of our conference rooms.