IT Service Management Lead

Essential Functions and Primary Duties

• Utilizing our business process, plans, evaluates and manages the execution of assigned projects
• Develops and maintains software, operating systems and hardware technology
• Administers, maintains, develops and implements policies, procedures and best practices
• Has expert knowledge of commonly used concepts, practices and procedures within job scope
• Identify and review opportunities and implement recommendations for improvement to mitigate risk and optimize technology
• Prepare formal project plans maintaining an awareness and an updated status of projects that fall within span of responsibility
• Provide leadership and mentoring opportunities to staff

• 5+ years of experience in IT Service Management or IT Operations leadership roles
• College degree or equivalent required
• ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)
• Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations
• Strong analytical and root cause analysis skills, with the ability to translate findings into actionable improvements
• Proven ability to develop and communicate metrics, dashboards, and executive-level reporting
• Excellent facilitation, training, and stakeholder engagement skills
• Strong leadership, collaboration, and time management abilities

• College Degree or equivalent
• 6 years related experience
• Expert technical knowledge
• Knowledge of industry regulations
• Ability to lead and coordinate the team activities of others
• Ability to formulate, document and recommend new policies and procedures
• Able to work in and lead a team
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Ability to travel as required by business and on-call availability

CBIZ Talent Solutions is an Equal Opportunity Employer.

CBIZ Talent Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.