Customer Support Specialist

Customer Support Specialist (Open)

Location:

Independence, OH - Rockside Woods Blvd - Management - North BSC

Airgas is hiring a Customer Support Specialist in Independence, OH.

Recruiter:
Neelam Patel /  /

• Customer Service and Account Support: Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions.
• Dispute Resolution and Root Cause Analysis: Investigate, document, and resolve short paid and full invoice customer disputes utilizing SAP's Dispute Management module. This includes identifying and implementing permanent fixes for the root cause of recurring customer issues.
• Credit and Adjustment Processing: Manage the accurate and timely data entry for credit memo requests after reviewing and validating them, and process cylinder audit or adjustment requests.
• Administrative Support: Provide administrative support for the Credit & Collections Department of Airgas North Division as assigned by the Supervisor.

• Education and Experience: Requires a High School Diploma/GED and a minimum of 1 year of prior experience in a high-volume, fast-paced office environment with internal or external customer-facing activities. Prior experience with SAP is preferred.
• Technical
  
  Skills:
  
  Proficiency in Google suite and Microsoft Office (Word, Excel), as well as a demonstrated ability to utilize financial applications within SAP.
• Core Competencies: Must exhibit customer-focused behavior, possess effective decision-making skills, and have the ability to analyze data to identify the root cause of problems.
• Communication: Excellent oral and written communication and interpersonal skills are essential, along with a pleasant, knowledgeable demeanor on the phone and the ability to work as a team player.

• Prior SAP experience

Airgas offers a comprehensive benefits package that includes medical, dental, vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. A 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program are also available.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

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