Customer Success Executive

Location: Vasanthanagar

Customer Success Executive - Creator Growth

Bengaluru (On-site)
Full-time
Salary: ₹6 - 8 LPA (based on experience) + Monthly sales Incentives

Experience:

1 - 4 Years

About Learnyst
At Learnyst, we are helping educators and creators build their own online academies and turn their knowledge into sustainable businesses.
Unlike traditional SaaS companies where customer success ends after onboarding, we stay invested in what happens after the purchase helping creators launch, sell, and grow.
We are looking for a Customer Success Executive - Creator Growth who will own the growth journey of our creators and help them achieve measurable revenue outcomes.

What You’ll Do
As a Customer Success Executive, you will:
Own a portfolio of online creators, educators, and entrepreneurs after they join Learnyst
Guide them from academy setup → course launch → first sales → revenue growth
Conduct onboarding calls and ensure creators successfully start their journey
Help creators define their target audience, course strategy, pricing, and launch plan
Drive creator engagement through workshops, check-ins, and growth programs
Identify blockers and coach creators towards achieving milestones
Track creator progress and ensure consistent execution
Your goal is simple:
Help creators succeed and grow their online education business.

Success Metrics
You will be measured on:
Revenue generated by your creator portfolio
Creators achieving their first sale within the expected timeline
Workshop participation and execution
Customer engagement and retention
Quality of creator conversations and follow-ups

What We’re Looking For
You should have:
1-4 years of experience in Customer Success, Account Management, Inside Sales, or Client Success roles
Strong communication and relationship-building skills
Comfort speaking with customers daily over calls
Experience working in SaaS, EdTech, creator economy, or digital products is a plus
Understanding of digital marketing fundamentals:
Audience research
Lead generation
Webinar funnels
Meta Ads basics
Online course selling

Great If You Have:
Sold an online course, workshop, or digital product
Built a personal brand/community on You Tube or Instagram
Worked with creators, coaches, educators, or founders
Experience helping customers achieve business outcomes

This Role Is For You If:
You enjoy talking to customers and helping them win
You like ownership and measurable outcomes
You want to understand how online businesses are built
You enjoy coaching people rather than just solving problems

This Role Is Not For You If:
You are looking for a ticket-based support role
You prefer reactive problem-solving over proactive growth
You are uncomfortable owning business outcomes

Why Join Learnyst?
Work directly with creators building real online businesses
Learn the complete creator growth ecosystem courses, marketing, funnels, and sales
Own meaningful customer outcomes instead of just tasks
Performance incentives linked to creator success
Grow with a fast-moving SaaS company building the future of online education

Interested candidates can apply through this post or share their profile at

As part of your application, please answer these 3 questions:

Tell us about a customer/client you helped achieve a measurable outcome.
A creator has joined Learnyst but has not made a sale in 7 days. What would you do next?
Have you ever sold or built something online? Tell us about it.

Please send your answers along with your application to: