Customer Success Associate

Location: Vasanthanagar

Job Title:

Customer Success Associate

Location:

Bangalore

Experience:

3–4 years
Industry:  Fintech / E-commerce / Payments

Responsibilities :
Own end-to-end client onboarding, customer support, and relationship management activities.
Manage multi-channel customer support operations (email, chat, and phone) while ensuring SLA adherence.
Handle client onboarding processes and provide technical support related to CRM platforms.
Lead, mentor, and manage support agents along with day-to-day support operations.
Resolve customer escalations in a timely and effective manner to ensure high customer satisfaction.
Track, analyze, and report support metrics to identify areas of improvement and optimize processes.
Collaborate closely with product and technology teams to resolve issues and enhance overall customer experience.

Requirements :
3–4+ years of experience in customer support, client success, or operations roles.
Hands-on experience in client onboarding and technical support for CRM platforms.
Experience managing support teams and defining support processes.
Strong analytical, reporting, and problem-solving skills.
Excellent verbal and written communication skills.
Prior experience in fintech, BNPL, or SaaS environments is preferred.
Startup experience is a plus.
Prior experience supporting UK/US time zones is highly preferred.